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We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2.Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.3.In these cases we will deduct the taxes we need to pay from the refund you will receive.If the phone is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem.The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.4.Please send item back to us through local post office instead of express service like DHL, UPS, TNT, FEDEX...as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process.

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Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China.If the problem can be solved by other ways like upgrading the system we can offer other compensation.Customers can discuss this with customer service to reach an agreement.These estimates are based on normal circumstances and are not a guarantee of delivery times.We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, public holidays, customs issues, and any other event beyond our direct control. Accessories such as batteries, cables and chargers have a one month warranty.You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.Once we have confirmed the condition the phone should be returned to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.When you return the phone, it should come with all included accessories such as the cable, charger and battery.If an item is missing we will ask the customer to pay for them.We will be in charge of 50% return shipping fee only if it cost more than and is also less than USD.If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.


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